OILS4LIFE LIMITED
ESSENTIAL OIL WHOLESALER
SHIPPING INFORMATION
The information outline below applies to orders placed online only.
Orders are usually dispatched within 3 to 5 working days (not including the date of order). Oils4life will dispatch your order as soon as we can. If for any reason we are unable to dispatch your order within 3 to 5 working days we will notify you of the potential delay.
UK Mainland Shipping
Our Standard UK Mainland shipping charge is £4.50 (exc. VAT).
Free shipping applies to all UK Mainland orders over £60.00* (exc. VAT).
*free shipping is calculated on the subtotal of all products in the shopping basket, before any taxes due are added. If discount codes are applied to orders, the subtotal must remain above £60.00 in order to be eligible for free delivery.
Parcels (weighing less than 2kg) are usually sent by Royal Mail Tracked. Parcels weighing more than 2kg will be sent by Courier (i.e. RDM/APC, UPS or Hermes). High value orders or delivery locations with reported problems (i.e. high frequency of parcel loss) will be sent by courier.
The majority of the parcels we dispatch will not fit through a letter box and therefore someone will need to be present at time of delivery to receive the parcel. Royal Mail or the nominated Courier will post an 'attempted delivery card' through your letter box in the event that you are not home at the time of delivery.
You will need to contact Royal Mail or Courier to organise redelivery or possibility of collection from a local depot. A redelivery charge, equivalent to the original shipping charge (or a minimum of £4.50 (exc. VAT) for free shipping orders) will be payable for any parcels returned to us, where Royal Mail or Courier advises us that you have not attempted collection of the parcel from their depot within the set period. ABSOLUTELY NO EXCEPTIONS!
Oils4life are unable to honor any special requests for delivery entered during the online checkout (i.e. leave behind the bin or deliver to a neighbour etc. if not in).
A signature may be required on delivery.
International Shipping
International shipping charges are determined based on parcel weight, size and destination and are automatically calculated during the checkout process.
Approximate shipping charges for each destination are shown below:
Northern Ireland
Flat rate of £10.00
Europe Zone 1
Weight up to:
-
1kg - £10.00
-
2kg - £15.00
-
15kg - £30.00
-
30kg - £60.00
-
60kg - £90.00
-
100kg - £120.00
USA & Canada
Weight up to:
-
0.5kg - £10.00
-
1kg - £23.00
-
2kg - £35.00
-
5kg - £50.00
-
15kg - £75.00
-
30kg - £125.00
-
60kg - £250.00
-
100kg - £500.00
Offshore Islands*
Weight up to:
-
1kg - £5.00
-
2kg - £8.00
-
15kg - £20.00
-
30kg - £40.00
-
60kg - £80.00
-
100kg - £120.00
Europe Zone 2
Weight up to:
-
1kg - £10.00
-
2kg - £15.00
-
15kg - £50.00
-
30kg - £90.00
-
60kg - £180.00
-
100kg - £300.00
Australia & Far East
Weight up to:
-
0.5kg - £15.00
-
1kg - £25.00
-
2kg - £35.00
-
5kg - £65.00
-
15kg - £190.00
-
30kg - £275.00
-
60kg - £350.00
-
100kg - £600.00
Gibraltar, Malta, Cyprus, Greece
Weight up to:
-
1kg - £18.00
-
2kg - £30.00
-
15kg - £75.00
-
30kg - £150.00
-
60kg - £300.00
-
100kg - £500.00
Europe Zone 3
Weight up to:
-
1kg - £15.00
-
2kg - £23.00
-
15kg - £50.00
-
30kg - £100.00
-
60kg - £190.00
-
100kg - £350.00
Rest of World
Weight up to:
-
0.5kg - £15.00
-
1kg - £27.50
-
2kg - £40.00
-
5kg - £75.00
-
15kg - £225.00
-
30kg - £300.00
-
60kg - £600.00
-
100kg - £800.00
International Shipping Destinations
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Northern Ireland
-
Channel Islands: Jersey, Guernsey
-
Gibraltar, Malta, Cyprus & Greece
-
Europe Zone 1: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Ireland (Republic of), Luxemborg, Nederlands & Sweden.
-
Europe Zone 2: Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Norway, Poland, Portugal, - Romania, Slovakia, Slovenia & Spain.
-
Europe Zone 3: Greenland, Iceland, Macedonia, Montenegro, Turkey, Ukraine
-
USA, Canada & Mexico
-
Australia & Far East: Australia, China, Hong Kong, Indonesia, Japan, Korea (South), Malaysia, Philippines, Singapore, Taiwan & Thailand.
-
Rest of the World: Argentina, Brasil, Barbados, Bahrain, El Salvador, Egypt, Guatemala, India, Kazakhstan, Maldives, Mexico, New Zealand, Saudi Arabia, South Africa, Sri Lanka & United Arab Emirates (UAE). Note: We have temporarily suspended shipments to Israel.
Customs Fees & Import Charges
International orders are very likely to be subject to import duties, levied by the destination country, once your order arrives in your country. Additional charges for customs clearance must be borne fully by you since Oils4life have no control over these charges and cannot predict what they may be. If you are in any way unsure please contact your local customs office for more information.
Customers are responsible for paying all import charges / taxes that apply in the country of delivery. In the event that customers refuse to pay these charges, Oils4life will have the right to either instruct the courier/agent to destroy the goods or return the goods to Oils4life in the UK. Any refund payable to the customer will include a deduction for the full costs associated with the destruction or return of goods + 10%. Restocking fees up to 25% are also applicable for returned goods.
Multi Parcel Shipments
For multi-product shipments the maximum parcel weight is 15kg, which Oils4life have found to be a manageable weight for staff and couriers to handle, without risking injury. The maximum weight for single item shipments is 25kg (i.e. a 25kg drum).
*Offshore Islands covers Isle of Man and Channel Islands
Pallet Shipments
For larger shipments, either UK Mainland or International, pallet shipments may be the safest (and often cheapest) way of transporting products, particularly for creams and gels, which may otherwise be susceptible to damage in transit.
An additional charge of £30.00 (exc. VAT) will be applied for all UK Mainland Pallet Shipments on orders under £400.00 GBP. Oils4life will contact you if this applies. This is a nominal charge and does not cover the full cost of the pallet shipment incurred by Oils4life. International Pallet Shipments are charged at cost + 10%.
Special delivery requests, such as tail-lift delivery, morning delivery, weekend delivery etc., may be available, however, these will incur additional charges, charged at cost + 10%.